Support
If you need help using Sleep Mind or run into a bug, please reach out. We reply within 2 business days.
Response time: within 2 business days (JST)
Frequently Asked Questions
How do I cancel my subscription?
On your iPhone, open Settings → tap your Apple ID name → Subscriptions → Sleep Mind → Cancel Subscription. You will keep Pro features until the end of the current billing period.
How do I enable HealthKit access?
On first launch, tap 'Turn On All' in the permissions dialog. To change it later, go to Settings → Privacy & Security → Health → Sleep Mind and toggle each category.
My sleep data is not syncing
(1) Open the Health app and confirm Sleep contains data. Apple Watch users get sleep recorded automatically when worn overnight. (2) Confirm Sleep is set to Allow in Sleep Mind's permission settings (path above). (3) Force-quit and re-open Sleep Mind to refresh.
Where is my data stored?
Mood entries, notes and settings are stored in a local database (Core Data) on your iPhone and never leave the device, and the same is true for the sleep and heart-rate values read from Apple Health. To improve the app we do send usage information (device identifier, device model, OS version, language, app version, app launches and session length, screen views and time spent, and action type) to our own analytics store. Your mood text and Health data are never sent. See the Privacy Policy for details.
How do I migrate data to a new iPhone?
We are sorry — the current version of Sleep Mind has no migration of its own. Your entries live only on this iPhone, and because the app never writes to Apple Health, they do not carry over through Health sync either. If you set up your new iPhone by restoring a full device backup (iCloud Backup or a computer backup), the app's entries are restored along with it. If you are not restoring from a backup, or you want a copy you can keep outside the app, export a PDF first: open the tab labelled 「AI処方箋」 (AI Rx) and tap 「医師共有PDFを書き出す」 (Export doctor-facing PDF). This is a Pro feature. Please note the app interface is currently in Japanese only.
I would like a refund
Refunds for App Store purchases are handled directly by Apple. Visit https://reportaproblem.apple.com/, select the purchase, and choose 'Request a refund'.