Support
If you need help using Sleep Mind or run into a bug, please reach out. We reply within 2 business days.
Response time: within 2 business days (JST)
Frequently Asked Questions
How do I cancel my subscription?
On your iPhone, open Settings → tap your Apple ID name → Subscriptions → Sleep Mind → Cancel Subscription. You will keep Pro features until the end of the current billing period.
How do I enable HealthKit access?
On first launch, tap 'Turn On All' in the permissions dialog. To change it later, go to Settings → Privacy & Security → Health → Sleep Mind and toggle each category.
My sleep data is not syncing
(1) Open the Health app and confirm Sleep contains data. Apple Watch users get sleep recorded automatically when worn overnight. (2) Confirm Sleep is set to Allow in Sleep Mind's permission settings (path above). (3) Force-quit and re-open Sleep Mind to refresh.
Where is my data stored?
All mood entries and settings are stored in a local database (Core Data) on your iPhone and never sent to our servers. HealthKit sleep and heart-rate data also never leaves your device. See the Privacy Policy for details.
How do I migrate data to a new iPhone?
Sleep Mind does not include its own migration, but mood entries written to HealthKit move to your new iPhone via iCloud Health sync. Turn on Settings → Apple ID → iCloud → Health.
I would like a refund
Refunds for App Store purchases are handled directly by Apple. Visit https://reportaproblem.apple.com/, select the purchase, and choose 'Request a refund'.